Consumer Research & Customer Satisfaction Surveys

Gain the competitive edge you need for success. No matter how large or small your business Pollster can customize market research or customer satisfaction surveys to relate directly to your product or service, all at an unprecedented price.

If you have avoided gathering this vital information due to the high cost of traditional survey methods, now is your chance to level the playing field. Pollster’s automated survey technology makes it possible for any organization to conduct this type of research by dramatically reducing the cost.

Get information customized to meet your needs, with real-time results. Gain vital information regarding current market trends, customer satisfaction, new product viability, new market potential, and more with Pollster’s automated survey services and software.

Customer satisfaction surveying has never been easier. Get instant feedback regarding preferences, attitudes and behaviors. Conduct customer satisfaction surveys instantly, while you can still profit from the information.

Real-Time Results Right When You Need Them

Secure access to the Pollster Dashboard lets you:

  • View real-time results at our website from the instant the poll begins
  • Receive final results of the poll or survey automatically via email
  • Access your historical polling data archived on the website

Demographic Poll Data at Your Fingertips

Obtain detailed demographic data from your poll and survey results by querying your poll results via our web app.

Create a separate file of phone numbers (or phone numbers, names and addresses if using your phone list containing this information) of respondents answering key questions in your survey.

Nationwide or Hyper-Local Polling

Conduct nationwide or hyper-local polling and message campaigns using Pollster’s database of 100 million telephone numbers. Simply point and click to select your target audience nationwide or by state, county, zip codes, area codes and prefixes.

Have your own database? You can import your own list of phone numbers into Pollster in seconds.

Create Phone or Mailing Lists Based on Survey Responses

Instantly identify audiences for strategic follow up. Identify customers with certain key preferences, dissatisfied customers needing attention, or customers in need of special assistance.

Create a separate file of those numbers for further automated or live-agent contact. If using your own database of phone numbers, names and addresses, Pollster can segment respondents for merger with your mailing program.

Pollster’s Voice Comment feature

Capture respondents’ voice comments using Pollster’s Voice Comment feature. Invite your customers to comment verbally on a topic. Pollster will save these comments in .vox files for later playback.

If you choose, Pollster can segment and save the comments based upon specific customer preferences, responses to key questions or by demographic profiles.

Dynamic Polling Customization

Pollster’s dynamic Branching feature allows you to direct targeted, specific questions to respondents based on their responses to selected questions. The respondents’ answers determine which upcoming questions they hear.

For example: In a market research survey concerning consumer or customer preferences, Pollster’s Branching feature enables you to direct respondents with differing preferences to different sets of questions.

Show Your Concern with a Personal Touch

You can enhance your market research or customer satisfaction surveys by having a company executive or recognized personality record your survey. All you need is Pollster Create software, your personal computer and a pc compatible microphone. Or, record your survey or message via telephone at the Pollster Automated Call Center.

Ready to start your next poll?

Request a Quote or Download Pollster Create.

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